Questions? We have got answers. Everything you need to know about finding help, offering your skills and using SOV-O.
What can we help with? Getting started, finding help, offering skills, payments and safety, account and support.

Frequently asked questions

Clear answers to help you find help, offer your skills and use SOV-O confidently.

SOV-O is an online marketplace application that connects skilled professionals with individuals or businesses looking for help in various fields, including handyman services, driving, cooking, volunteering, and more. Whether you're seeking work or looking for someone to assist you, SOV-O makes it easy to find the right match.

SOV-O operates as a two-sided platform:

  • For Opportunity Posters: Post your Opportunities (e.g., handyman, driver, chef) and browse profiles of available professionals. Once you find a match, you can hire them directly through the platform.
  • For Opportunity Seekers: Create a profile showcasing your skills and availability. Browse opportunities posted by clients and apply to the ones that suit you.

Yes, creating an account on SOV-O is free. However, there may be fees for certain premium features or services, such as featured listings for clients or advanced search filters for professionals. All fees will be clearly outlined before you proceed.

Anyone can use SOV-O! Whether you're a skilled professional, a volunteer looking for opportunities or a client in need of assistance, SOV-O caters to both individuals and businesses across various industries.

SOV-O covers a wide range of manually demanding services and volunteering opportunities, including but not limited to:

  • Handyman services
  • Driving jobs
  • Cooking/Chef roles
  • Event staffing
  • Cleaning services
  • Landscaping
  • Delivery services
  • Volunteering opportunities
  • Language/Instrument Instructors
  • Glass worker
  • Welders
  • Baristas

Unlike other platforms, SOV-O focuses specifically on manually demanding services and volunteering opportunities. Our user-friendly interface, robust filtering options, and emphasis on local connections make us stand out.

SOV-O is expanding rapidly and aims to cover as many regions as possible. To check availability, enter your location during signup or browse opportunities in your area.

To post a request:

  1. Sign up or log in to your account.
  2. Describe the opportunity, including the approx. pay and time.
  3. Submit your request, and professionals will start applying.

Absolutely! Whether you need someone for a one-time task or ongoing work, you can specify this when posting your opportunity.

Yes! You can hire multiple professionals if your project requires different skill sets or additional hands. Simply post as many opportunities as you like or specify your needs in the description.

Yes! Rates are negotiable between you and the professional. Discuss terms openly before finalizing the agreement.

Responses vary depending on the demand and location. Most requests receive responses within 24–48 hours. For urgent needs, consider marking your request as "Urgent" to prioritize it.

If you’re unsatisfied with the service, you can leave feedback on the professional’s profile. Additionally, we recommend discussing your concerns directly with the professional to resolve any issues. If necessary, you can report the issue to our support team for further assistance for a potential refund once we hear the feedback from both the sides.

SOV-O helps small businesses save time and resources by connecting them with reliable professionals for specific tasks. Whether you need a part-time chef or a handyman for repairs, SOV-O ensures quality matches tailored to your needs.

To create a profile:

  1. Sign up or log in to your account.
  2. Fill out your profile details, including your skills, experience, availability, and contact information.
  3. Upload any relevant certifications or photos to enhance your profile.

Yes! You can list all the services you’re qualified to provide. For example, if you’re a handyman who also offers cleaning services, you can include both in your profile.

Once your profile is complete, you can browse available opportunities by filtering based on location, type of work, and other preferences. You can also set up alerts to receive notifications when new opportunities match your skills.

Earnings depend on the type of work, location, and your experience level. Rates are typically negotiated directly between you and the client.

Yes! SOV-O supports volunteering opportunities. You can filter for unpaid or community-based projects when browsing opportunities.

To increase your visibility:

  • Use clear and descriptive titles for your skills.
  • Add high-quality photos showcasing your work.
  • Collect positive reviews from past clients.
  • Keep your availability updated regularly.

While certifications or qualifications are not mandatory for all roles, they can help boost your credibility and attract more clients. For certain specialized roles (e.g., electricians, chefs), certifications may be required by law or requested by clients.

SOV-O has an in-built payment processing system powered by Stripe as well as a wallet feature including Escrow payment facility which ensures that the money is only released once the opportunity gets completed.

Once you accept an offer, you pay through the app rather than in cash. The amount is taken at the point you accept and held securely until the work is marked complete, then released to the seeker's wallet. Card payments are handled by Stripe, so your card details are never stored by SOV-O.

Money you pay for an opportunity is held in escrow rather than going straight to the seeker. It stays there while the work is carried out, and is only released once the job is confirmed as complete. If something goes wrong before then, the payment has not left the platform, so there is a record of it and our support team can look into it with you.

Yes, SOV-O prioritizes safety for both clients and professionals. We encourage users to communicate through the platform and provide tools like reviews, ratings, and reporting features to ensure transparency and accountability.

All users are encouraged to verify their profiles by providing valid identification. Verified profiles are marked with a badge to indicate authenticity.

If you suspect fraudulent behavior, immediately report it to our support team via the "Report Issue" button. We take all reports seriously and will investigate promptly.

Check your spam folder first. If you still don’t see our emails, ensure that your email settings allow messages from SOV-O. If the issue persists, contact our support team for assistance.

Yes, you can delete your account at any time. Log in to your account, go to "Settings," and select "Delete Account." Note that deleting your account will remove all your data permanently.

Cannot find what you are looking for? Our team is here to point you in the right direction.
Whatever you need. Whatever you can do. There is a place for it on SOV-O.